Privacy Policy

Privacy Policy

Last Updated: January 22, 2026

1. Introduction

Welcome to YFace Clinic (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://yface.clinic/ (the “Site”) or use our services.
By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide better services to our patients and website visitors. The types of information we collect include:

A. Personal Information

When you book an appointment, fill out a contact form, or subscribe to our newsletter, we may ask for personal details, including:
  • Identity Data: Name, gender, date of birth.
  • Contact Data: Email address, phone number, physical address.
  • Booking Data: Preferred appointment dates, specific treatments of interest (e.g., Surgical, Non-Surgical, FemiFace).

B. Health & Medical Information (Sensitive Data)

If you provide information regarding your medical history, current health conditions, or specific aesthetic concerns through our secure booking forms or consultations, this is treated as Sensitive Personal Data. We process this data with the highest level of confidentiality and strictly in accordance with UAE health data regulations.

C. Technical Data

We automatically collect certain information when you visit our Site, including:
  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages visited, time spent on pages, and click-through rates.
  • Cookies: Data collected via cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use your data for the following legitimate business purposes:
  • Service Provision: To schedule appointments, manage your patient profile, and provide medical or aesthetic treatments.
  • Communication: To send appointment confirmations, reminders, and respond to your inquiries via email or WhatsApp.
  • Marketing: To send newsletters, special offers, or updates about our Luxury Suite packages (only if you have opted in).
  • Improvement: To analyze website performance and improve user experience using tools like Google Analytics.
  • Legal Compliance: To comply with UAE laws and regulations regarding medical records and data retention.

4. Disclosure of Your Information

We do not sell your personal information. We may share your information with:
  • Medical Staff: Our doctors, nurses, and administrative staff who need access to your records to provide treatment.
  • Service Providers: Trusted third-party vendors who assist us in operating our website and business, such as:
  • CRM Systems: (e.g., Zoho CRM, HubSpot) for managing patient relationships.
  • Analytics Providers: (e.g., Google Analytics, Meta Pixel) to understand website traffic.
  • Hosting Services: Secure cloud hosting providers.
  • Legal Authorities: If required by law or to protect our rights, we may disclose information to UAE government authorities.

5. Data Storage and Security

  • Location: Your data is stored on secure servers. We prioritize local hosting within the UAE or secure, compliant international servers where necessary.
  • Security Measures: We implement industry-standard security measures, including SSL encryption (HTTPS), firewalls, and strict access controls to protect your data from unauthorized access, alteration, or destruction.
  • Retention: We retain your personal and medical data only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE medical record retention laws.

6. Your Rights

Under UAE Data Protection Laws, you have the right to:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (“Right to be Forgotten”), subject to legal retention requirements for medical records.
  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
To exercise these rights, please contact us at support@yface.clinic.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience:
  • Essential Cookies: Necessary for the website to function (e.g., booking system functionality).
  • Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements (e.g., Meta Pixel).
You can control or disable cookies through your browser settings, though this may affect some website functionality.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated date will be indicated at the top of this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
YFace Clinic
  • Address: Villa – 412 Al Wasl Rd – Jumeirah 2 – Dubai – UAE
  • Email: support@yface.clinic
  • Phone: +971507400021
  • Website: https://yface.clinic/